There are two kinds of nerds: Star Wars nerds and Star Trek nerds. I’m a Star Trek nerd. So I figured I’d use my love of Star Trek as a jumping off point for some thoughts on community management: Like Spock, don’t get emotional photo © 2010 Brian Garrett | more info (via: WylioAs...
Nobody likes trolls. They hinder your ability to grow your community and ought to be ignored. But what about those people in the community that are always critical and never have anything positive to say? Are they trolls, too? photo © 2009 Jonas Boni | more info (via: Wylio)The excellent community management blogger Rich...
Punk rock and community management go together like Charlie Sheen and responsible parenting. But that won’t stop me from blogging about this unlikely mashup. Punk is as much about attitude as it is about music. With that in mind, here are five things punk rock taught me about community management: Don’t be a poseurphoto...
Your service goes down. Customers are angry. The community is demanding answers. What do you do? When something goes wrong with your product or service, communication is key. Here are five tips for community managers: 1.) Be transparent Lay it all out there. Let the community know exactly what is going on. Rumors travel...
photo © 2008 Bill Alldredge | more info (via: Wylio)I miss MySpace. No, I’m not stuck in the past. Or insane. Let me explain. MySpace was the first social media tool I used extensively. Like a lot of people, I used MySpace primarily for music. It was a great place to discover new bands,...
photo © 2007 Carsten Keßler | more info (via: Wylio)We’ve heard it before: The customer is always right. But we’ve all run into situations where we think the customer is wrong. I ran into a situation like this recently and it taught me a valuable lesson. I manage Delphi Forums, a network of user-created...
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