Against my better judgment, I’m going to wade into the debate over how we define “community manager.” More than two years ago, Rachel Happe of The Community Roundtable wrote a blog post where she did a nice job summing up the difference between community managers and social media managers. I had the pleasure of...
If you haven’t been following the debate about the Stop Online Piracy Act (SOPA), Google it and you’ll find plenty of articles that describe the proposed legislation better than I can. Facebook, Twitter and all of the heavyweights of user generated content have come out against SOPA. But strangely, there has been no concerted...
I finally got around to watching Rebecca Black’s viral video hit “Friday.” It’s very tempting to sit here and join the chorus of oh-so-clever comments about how bad this song is. But the Internet needs more snarky blog posts about Rebecca Black like my inbox needs more exciting work-at-home opportunities. Instead, I’d like...
Say what you will about Charlie Sheen, he has become a social media superstar. I recently had a chance to meet Charlie, and to run a few questions by Bob Maron, the guy who runs the @CharlieSheen Twitter account. First, here’s how I met Charlie Sheen: Comedian Jeffrey Ross is an old friend. As...
It’s been a year since self-service community provider Ning announced that it would be eliminating free accounts and moving to a pay-to-play model. So where are we a year later? First, some disclaimers and caveats: 1.) I manage Delphi Forums, which — while very different from Ning — could be seen as a competitor....
Nobody likes trolls. They hinder your ability to grow your community and ought to be ignored. But what about those people in the community that are always critical and never have anything positive to say? Are they trolls, too? photo © 2009 Jonas Boni | more info (via: Wylio)The excellent community management blogger Rich...
Punk rock and community management go together like Charlie Sheen and responsible parenting. But that won’t stop me from blogging about this unlikely mashup. Punk is as much about attitude as it is about music. With that in mind, here are five things punk rock taught me about community management: Don’t be a poseurphoto...
Your service goes down. Customers are angry. The community is demanding answers. What do you do? When something goes wrong with your product or service, communication is key. Here are five tips for community managers: 1.) Be transparent Lay it all out there. Let the community know exactly what is going on. Rumors travel...
photo © 2008 Bill Alldredge | more info (via: Wylio)I miss MySpace. No, I’m not stuck in the past. Or insane. Let me explain. MySpace was the first social media tool I used extensively. Like a lot of people, I used MySpace primarily for music. It was a great place to discover new bands,...
This is a blog post I did for my employer, Mzinga. It was originally posted on the Mzinga blog. photo © 2008 w?odi | more info (via: Wylio) Imagine you had a magic button that could delete spam from all of your friends’ inboxes before they saw it. Would you use it? On one...
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