I’ve recently had to reevaluate my thinking about online communities. This change of heart came about through my experience with the terrific new music sharing service Turntable.fm. Turnable.fm lets users create or join listening “rooms” where up to five users can be the DJ’s, taking turns playing songs. Everyone in the room can rate...
On a recent family vacation to Southern California, we took the kids to Disneyland. I hated every minute of it. But this was for the kids, and they loved it. I could gripe about the long lines, overpriced food, and outrageously expensive tickets (I guess I just did), but I figured I’d try to...
It’s been a year since self-service community provider Ning announced that it would be eliminating free accounts and moving to a pay-to-play model. So where are we a year later? First, some disclaimers and caveats: 1.) I manage Delphi Forums, which — while very different from Ning — could be seen as a competitor....
photo © 2007 Carsten Keßler | more info (via: Wylio)We’ve heard it before: The customer is always right. But we’ve all run into situations where we think the customer is wrong. I ran into a situation like this recently and it taught me a valuable lesson. I manage Delphi Forums, a network of user-created...
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