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Five things Disneyland taught me about community management

July 18, 2011
Five things Disneyland taught me about community management

On a recent family vacation to Southern California, we took the kids to Disneyland. I hated every minute of it. But this was for the kids, and they loved it. I could gripe about the long lines, overpriced food, and outrageously expensive tickets  (I guess I just did), but I figured I’d try to...

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The Case of Judge Saffold & The Plain Dealer

April 5, 2010

The good folks at Mzinga asked me to write a blog post about this. I’m cross-posting it here. As a former journalist now in the online community business, I’m intrigued by the case of Judge Shirley Strickland Saffold and the Cleveland Plain Dealer. The Plain Dealer used registration information from its Cleveland.com message boards...

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In Defense of The Associated Press

April 7, 2009
In Defense of The Associated Press

I spent the first ten years of my professional life as a journalist and the last ten as an online media professional. So when I read about how The Associated Press plans to seek compensation from Web sites they feel are unfairly using their content for free, I felt the tug of split loyalties. In...

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