I finally got around to watching Rebecca Black’s viral video hit “Friday.” It’s very tempting to sit here and join the chorus of oh-so-clever comments about how bad this song is. But the Internet needs more snarky blog posts about Rebecca Black like my inbox needs more exciting work-at-home opportunities. Instead, I’d like...
There’s been a lot of talk lately about anonymous online comments. Most of this discussion has focused on news sites where anonymous comments tend to be, well, less than thoughtful. Accordingly, there are a lot of people calling for the use of real names when people post things online. For news sites, this may...
It’s been a year since self-service community provider Ning announced that it would be eliminating free accounts and moving to a pay-to-play model. So where are we a year later? First, some disclaimers and caveats: 1.) I manage Delphi Forums, which — while very different from Ning — could be seen as a competitor....
There are two kinds of nerds: Star Wars nerds and Star Trek nerds. I’m a Star Trek nerd. So I figured I’d use my love of Star Trek as a jumping off point for some thoughts on community management: Like Spock, don’t get emotional photo © 2010 Brian Garrett | more info (via: WylioAs...
Nobody likes trolls. They hinder your ability to grow your community and ought to be ignored. But what about those people in the community that are always critical and never have anything positive to say? Are they trolls, too? photo © 2009 Jonas Boni | more info (via: Wylio)The excellent community management blogger Rich...
Punk rock and community management go together like Charlie Sheen and responsible parenting. But that won’t stop me from blogging about this unlikely mashup. Punk is as much about attitude as it is about music. With that in mind, here are five things punk rock taught me about community management: Don’t be a poseurphoto...
Your service goes down. Customers are angry. The community is demanding answers. What do you do? When something goes wrong with your product or service, communication is key. Here are five tips for community managers: 1.) Be transparent Lay it all out there. Let the community know exactly what is going on. Rumors travel...
This is a blog post I did for my employer, Mzinga. It was originally posted on the Mzinga blog. photo © 2008 w?odi | more info (via: Wylio) Imagine you had a magic button that could delete spam from all of your friends’ inboxes before they saw it. Would you use it? On one...
The folks at Mzinga (the company I work for) were nice enough to ask me to contribute to an e-book on moderating online communities. “Moderation: Protecting Your Brand in a Social World” is now available for download from the Mzinga website (registration required). I played a small role in putting this book together. My...
According to a Forbes blog post by Taylor Buley, Ning CEO Jason Rosenthal is declaring victory as his company moves from the “freemium” model to a pay-to-play strategy. Buley quotes Rosenthal as saying that 35,000 Ning networks have signed up for paid plans since they announced the end of free networks. More importantly, Rosenthal...
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