My background is in customer success/support and operations with a focus on creating a user experience that drives business goals. I lead motivated, productive teams that optimize engagement and provide great customer service. Earlier in my career, I was focused on online community management (you can find my old community management blog here).
Turns out, community management and customer success have a lot in common. Both disciplines require a focus on effective communication, and both are aimed at helping the user get the most out of the platform or service being used. I have a journalism degree from Boston University, and started my professional life as a radio news reporter and anchor.
I'm pretty handy with these tools.